Personal Data Protection Notice

1. Data Controller

Your personal data is processed by BSR Tour as the data controller. You may contact us through the channels below:

• Address: Konacik Mah. Ataturk Boulevard Seyit Onbasi Street No: 100 C/2, 48400 Bodrum/Mugla, Türkiye
• Phone: +90 541 190 00 00
• Email: info@bsrtour.com

2. Personal Data Processed

Depending on the nature of the service, the following personal data may be processed:

• Identity and contact details
• Information related to reservation, travel and accommodation requests
• Offer, request and communication records
• Invoice, payment and transaction security information
• Website usage records and cookie data
• Marketing communication preferences where your explicit consent is obtained

3. Purposes of Processing

Your personal data may be processed for the following purposes:

• Receiving and responding to requests for tours, hotels, transfers, flight tickets, visa and MICE services
• Managing reservation, offer, operation and customer relations processes
• Fulfilling contracts, invoicing, accounting and legal obligations
• Improving service quality and managing requests and complaints
• Ensuring information security and improving website experience
• Sending campaign and information communications in accordance with applicable law

4. Collection Method and Legal Basis

Your personal data may be collected verbally, in writing or electronically through website forms, phone, email, WhatsApp, social media, agency operations and service provider integrations. Your data is processed based on legal grounds such as the establishment or performance of a contract, compliance with legal obligations, legitimate interests, establishment/exercise/protection of a right and, where required, your explicit consent.

5. Transfer of Personal Data

Your personal data may be shared with hotels, airlines and transportation companies, transfer providers, visa and insurance service providers, payment and finance institutions, technology infrastructure providers, business partners and authorized public authorities to provide the requested service. For international services or destination requests, data may be transferred to relevant overseas partners as required by the service.

6. Retention Period

Your personal data is retained for the period required by the processing purposes and for the legal retention periods stipulated by applicable legislation. When the period expires or the processing purpose no longer exists, the data is deleted, destroyed or anonymized in accordance with the law.

7. Data Subject Rights

Under Article 11 of Turkish Law No. 6698, you have the following rights:

• To learn whether your personal data is processed
• To request information if it has been processed
• To learn the processing purpose and whether it is used accordingly
• To know third parties to whom it is transferred domestically or abroad
• To request correction if it is incomplete or inaccurate
• To request deletion or destruction
• To request notification of correction/deletion to third parties to whom data was transferred
• To object to results against you arising from automated processing
• To request compensation if you suffer damage due to unlawful processing

8. Requests and Contact

You may submit requests regarding your rights to BSR Tour in writing or via info@bsrtour.com together with information that verifies your identity. Requests are concluded as soon as possible and within the periods stipulated by applicable legislation, depending on their nature.

9. Updates

This notice may be updated due to changes in legislation or our service processes. The current version is always published on this page.