1- General Conditions are an integral part of the tour program and cannot be considered independent of the tour program.
2- If there is not enough participation for the trip; Mayak Tour can cancel the tour up to 21 days before the trip departure date. In such a case, cancellation information is notified to the guest. The entire tour fee is refunded to the guest. In case of refund of additional services purchased outside the tour; The domestic connection flight purchased from Mayak Tour is also refunded to the guest. If a visa application has been made on behalf of the guest using the visa service and travel health insurance, these services cannot be refunded to the guest as these services will be used. If a visa application has not been made, the visa and travel health insurance will also be canceled and a refund will be made. If the guest purchased his domestic connecting flight from a different product provider independent of Mayak Tour, he cannot request any refund from Mayak Tour in case the trip is canceled by Mayak Tour. When the guest purchases the tour, he/she accepts the material and moral losses that may occur due to cancellation of the tour, and Mayak Tour cannot be held responsible.
3- If there is not enough participation for the trip, Mayak Tour has the right not to cancel the tour by showing good faith. In this case, since the tour will be provided individually for the guest, the guidance service included in the package will only cover the international round-trip area transfer.
Cancellation and change
4- In our tours, transportation tickets are issued at the time of reservation. In case of cancellations made more than 30 days before the tour departure date, these flight ticket costs, which do not have the right to cancel, change or refund, will be reflected as a penalty amount.
5- Our guests have the right to cancel without penalty, provided that they notify Mayak Tour in writing 30 days before the tour departure date, except for flight tickets that have been paid and/or committed by Mayak Tour to the airline company. If the trip start date is less than 31 days away, it can be canceled by paying a penalty of 50% of the flight ticket price and the remaining tour fee. If it is 15 days or less until the trip start date, the tour can be canceled by paying the full penalty fee. In case of a cancellation request, it is necessary to ask for information in advance regarding the refund of additional services such as domestic connection, visa service, travel health insurance, as the cancellation and refund conditions may vary depending on the period for which the cancellation is requested. Mayak Tour cannot make any commitment for cancellation and refund of additional services.
Guidance Services and Extra Tours
6- The days and hours of the tours specified in the program may be changed by the guide depending on the open/closed status of the museums and historical sites in the destination and the weather conditions. Different guides may accompany our guests during the tours.
7- Panoramic city tours included in the tour package are tours of maximum 2-3 hours, organized for the general introduction of the cities and panoramic with narration from the in-car guide, and do not include entrances to museums and ruins. If panoramic tours, including other tours specified in the program, are not carried out due to local authorities not allowing to be visited or entered at the day and time of the tour, or roads being closed due to any event, or in cases where the tour becomes impossible due to weather conditions, Mayak Tour is not responsible for the tours in question not being held. Some tours can be done by public transport or on foot, if possible, on closed roads or at points where vehicle entry is not allowed.
8- Our guide may change the days of the city tour and/or additional tours depending on the content of our tours, the number of participants, and the closure of the museum and historical site. This also applies to any changes that may occur in flight hours.
9- There is no refund if you do not participate in the tour or meal services specified in the services included in the prices.
About Flights
10- Mayak Tour is the intermediary institution between the airline and the passenger, and in case of possible disputes, the Hague Protocol and the Warsaw Convention will be applied, as well as the relevant provisions of the Turkish legislation.
11- There may be delays or flight time changes in scheduled and private flights. Mayak Tour is obliged to notify these changes as soon as possible. The passenger purchased the trip by accepting the risk of flight time change/cancellation.
12- Children between the ages of 0-2 pay only the area tax fee.
13- In accordance with airline rules; If the outward flight of flight tickets purchased as round-trip is not used, the return flight is canceled by the airline.
14- Check-in and boarding procedures for people participating in air tours are personal transactions, and these transactions must be completed by the guest before the flight, at the airports, at the relevant airline counters or online on the airline companies' websites.
15- Last minute delays and gate changes that may occur in flights are announced aloud at airports and displayed on information boards in the area. This information must be followed by the guests themselves.
16- Mayak Tour is not responsible for the failure of guests who are not present at the specified airport at the specified hours in accordance with the airline rules for participation in the tour, who do not complete the check-in and boarding procedures on time, who complete the check-in and boarding procedures on time but do not board the plane, who fail to make the flight. Procurement of new round-trip flight tickets and transfers in the destination area, etc., which will be required for guests who missed their flights to be included in the tour. All expenses related to issues such as these belong to them.
17- Generally, the weight of luggage on flights departing from Türkiye is 20 kg. This weight may vary depending on the airline company and the country of destination. If there are domestic flights in the destination country, the weight of the suitcase can be reduced to 15 kg on these domestic flights. Excess baggage weight/price rules are determined by the airlines and are not the responsibility of Mayak Tour.
18- For our guests who want to upgrade their flight tickets with their miles (upgrade to business or first class); After the tickets are issued, upgrades can be made depending on the availability of the airline (check the airline you have a membership to). Miles are not guaranteed for every flight. Check whether the tickets for the program are upgradeable.
19- In some airlines, food and beverage and online check-in services may be subject to extra fees.
Other Matters
20- Mayak Tour will not accept responsibility for any changes or cancellations made by the guest by contacting the hotel directly. In this case, Mayak Tour cancellation conditions will apply.
21- In cases where hotel(s) are not named in the tour program, only category information is provided and/or options are offered for the same destination, the guest will be notified by Mayak Tour 48 hours before the trip departure.
22- Fair, congress, concert, event, sports tournament, etc. During special periods, such as hotels may be used at a distance greater than the specified locations or km. In such a case, Mayak Tour will inform you 15 days before the departure date of the tour.
23- During registration for the purchased tour; The name, date of birth and passport number in the passport must be correctly entered/declared into the system by the guest. Flight tickets are issued according to this information. Penalties for flight ticket cancellations or changes resulting from incorrect information will be reflected on the guests.
24- In order to use your mobile phones abroad, before leaving Turkey, check whether your phone is open abroad by contacting the company to which your line belongs.
25- Hotel check-in time for accommodation is 15.00 and check-out time is 12.00.
26- Room requests (high floor, close to public areas, smoking/non-smoking, bed type) are notified to the hotel by Mayak Tour. Care is taken to ensure that the reserved rooms are in line with the guest's preferences, according to the hotel's availability. Realization of these requests depends on availability at the time of check-in and cannot be guaranteed by Mayak Tour.
27- The breakfast served in hotels differs from the usual rich breakfast in Turkish cuisine. Commonly referred to as a continental breakfast, it is offered with a limited choice of butter, jam, bread, tea or coffee, and can be served for groups in a separate lounge allocated to the group.
28- In some cases, there may be a double bed instead of a twin room. Most European hotels offer rooms with 2 beds that can be combined if necessary.
29- Child and extra bed policy may vary depending on the room type of each hotel.
30- Any extra beds and baby cots are available upon request and subject to hotel availability and must be confirmed by the hotel.
31- The capacity of an extra bed or baby cot in the room is 1 (maximum).
32- There is an extra bed in rooms for 3 people; in these types of rooms, the bed allocated to the 3rd person is smaller than the standard beds. Triple rooms consist of 1 large bed + 1 extra bed. Extra beds consist of folding beds and coach beds. Our guests are deemed to have declared that they accept the congestion and bed type that may be experienced in the rooms due to the extra beds to be added to the standard room when booking a room for 3 people and/or with children.
33- If the number of adults and children to stay and the ages of the children stated in the hotel reservations are incorrectly declared by our guests, the relevant hotels may charge an additional fee. In such a case, the responsibility belongs to the guest who made a false statement. The hotel may request age identification for children.
34- For reservations with 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child stays with two adults. Child discounts are valid for "single child" who fits the age group and stays with 2 adults.
35- Exchange rate changes during the day are reflected in TL prices. Exchange rates at the time of payment are valid. Your additional requests and some additional services you will receive at the hotel (minibar, iron, etc.) will be charged extra by the hotel. These charges are not included in the price at the time of purchase and are paid directly to the hotel during your stay.
36- Some countries have different practices regarding taxes at the city, tourism or local level. Any city, tourism or other taxes applied in this way are collected by the hotel from the guest at check-in or check-out.
37- Road distances given in the programs are map-based. Travel times may be extended due to situations such as traffic, weather conditions, geographical location of the destination country, road works and conditions.
38- Mayak Tour may change the order of the cities in the program and the main airline to be flown to, in compulsory cases or when deemed necessary, without disrupting the content of the program.
39- The personal belongings, bags, suitcases, passports / IDs of the people participating in the tour are their own responsibility, and Mayak Tour is not responsible for forgotten / lost / stolen items. In cases where forgotten items are found, the expenses incurred during delivery to the country and/or person belong to the owner of the item.
40- People participating in the tour are required to carry their travel health insurance policies and, if they have any health problems, relevant medications and reports.
For possible extra expenses, the hotel may request a photo ID/passport issued by official institutions and a credit card or cash deposit upon arrival. The deposit refund requested at check-out is a transaction between the hotel and the guest, and Mayak Tour has no intervention.
